Refund Policy

TechVansh (a sole proprietorship registered in Jaipur, Rajasthan, India) sells digital cybersecurity courses that are delivered instantly online. Because our products are non-tangible and consumed digitally, we don't offer a blanket “no questions asked” refund. Instead, we stand behind the quality of our courses and review every refund request on its own merit.

This policy is written in plain English so you know exactly where you stand before, during, and after a purchase. If something on this page is unclear, please reach out — we'd rather answer your question than have you guess.

To be considered for a refund, your request must meet all of the following baseline conditions:

• The request is submitted within 14 days of the original purchase date.
• The purchase was made through your own TechVansh account (gifted courses are handled separately — see Section 5).
• You preferably have less than 25% course progress on the course you wish to refund.
• You have not previously initiated a chargeback or had a refund approved on the same order.
• Your account is in good standing and not under review for terms of service violations.

Every refund request is reviewed by a real person on the TechVansh team. We don't use bots or automatic denials. When evaluating your request we consider:

Refunds are generally approved when one or more of the following apply:

• Technical issues that prevented you from accessing the course, even after our support team tried to help.
• Course content significantly differs from what was described on the sales page (curriculum, duration, deliverables).
• Duplicate purchase made by accident — for example, two charges for the same course or a course you already own.
• You haven't started the course, or have completed less than 25% of it.
• A genuine billing error or unauthorised charge that we can verify in our records.

We are unable to process a refund in the following situations. These cases are firm — please review them before purchasing:

• Request submitted after 14 days from the purchase date.
• Course completion is greater than 50%, indicating clear consumption of the content.
• Free courses — there is no payment to refund.
• Gifted courses — any approved refund is issued back to the original purchaser, not the recipient. The gift code, once redeemed, cannot be returned.
• Bundles where one or more courses are 100% completed. The bundle is treated as consumed.
• Account terminated for Terms of Service violations — including hacking attempts on the platform, piracy or redistribution of course material, or sharing login credentials.
• A chargeback has already been initiated through your bank or card network — once that process starts, we cannot also issue a refund.
• The account shows a history of multiple refund requests that suggests a pattern of abuse.

The fastest way to request a refund is from inside your account. Here's exactly what to do:

1. 1

   Open Order History

   Login to your account, go to Dashboard → Order History, and click “Request Refund” next to the relevant order.

2. 2

   Select type and provide a reason

   Choose between a Full or Partial refund (partial is mainly for bundles), and write a short explanation — minimum 10 characters. Honest, specific reasons are evaluated faster.

3. 3

   Submit and wait for review

   Submit the request. You'll receive an email confirmation immediately, followed by a decision within 2-3 business days.

From the day you submit a request to the day the money lands back in your account, here's what to expect:

When you buy a bundle, you can ask for a refund of only the individual courses you haven't used:

• Available on bundles where at least one course in the bundle meets the eligibility rules in Section 2.
• The refund amount is calculated proportionally to the value of the unused course(s) within the bundle, not the standalone listed price.
• GST is refunded proportionally on the partial amount.
• If any course in the bundle has been 100% completed, the bundle is treated as fully consumed and no refund is issued (see Section 5).

• Any GST collected on your original purchase is refunded along with the principal amount.
• We issue a credit note for the refunded value as required by Indian GST law.
• The credit note number will be included in your refund confirmation email — please retain it for your records.
• For partial refunds, GST is reversed in proportion to the refunded course value.

If your refund is denied and you believe the decision is unfair, you have options:

1. Re-request:You can submit a fresh request with additional information, screenshots, or context that we didn't see the first time.
2. Final escalation: Email support@techvansh.in with the subject line “Refund Appeal” and reference your original ticket. The escalation is reviewed by an admin.
3. Chargeback: Filing a chargeback with your bank should be a last resort. Please talk to us first — chargebacks involve a third-party process and may also lead to account termination under our Terms of Service.

This includes (but is not limited to):

• Hacking, scraping, or unauthorised access attempts against the TechVansh platform.
• Piracy — uploading, sharing, or redistributing our course material outside the platform.
• Sharing login credentials with anyone else, or accessing content from multiple devices in a way that breaches our fair-use policy.
• Maintaining multiple accounts to bypass restrictions or redeem promotions repeatedly.

If we launch live or premium products in the future, those courses may carry their own refund terms (for example, a cohort-specific cut-off date). Any such terms will be clearly displayed on the course page at the time of purchase and will override this general policy for that specific product.

We're a small team and we read every message. If anything about a refund — past, present, or hypothetical — is on your mind, reach out:

For the fastest response, email us with your order number and a clear description of the issue. WhatsApp is monitored during standard business hours, Monday to Saturday.

This Refund Policy is part of our broader Terms of Service. By purchasing a course on TechVansh, you confirm that you've read and agreed to these terms.